> Login problems?

German Version: Loginprobleme?

If you have problems logging in to Campus-Management-System HISinOne there are several possible solutions.

If as an applicant you aren´t able to sign into the Campus-Management-System HISinOne, it could be due to one of the following reasons:

1. You haven´t activated your application account. Find tips regarding the activation here.
2. There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern firstname.surname. If this combination has been given to somebody else before, the system counts upwards: firstname.surname1, firstname.surname2 etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be rainermaria.rilke.
3. Note that the account is case sensitive: If your account is „firstname.lastname“, they must enter it exactly the same. „Firstname.Lastname“ would not work.
4. If you´ve forgotten your application account or your password, you can reset it with the help of your email address. Instructions can be found here.

If you have problems logging in to the Campus-Management-System HISinOne there are several potential reasons.

A prerequisite for logging in as a student is a valid university account: UniAccount = initials + random number

1. If you cannot log in to myAccount, there is a problem with your access data. → You can use the function „Forgot your password?“ on myAccount to reset your password. Further information (in German) can be found here: UniAccount: Passwort vergessen.
2. You can log in to myAccount, but not to Campus-Management-System HISinOne. → You need to enable the central password for all further university services (apart from RAS). An instruction can be found here.
3. You have just enrolled as a student at Uni Freiburg. → It may take up to 8 hours until the new account works in HISinOne.
4. Should you have not received the access data, please check (in German) Not receiving emails or automatic university notifications?

Further information about the different account types can be found at Different account types for university applications and enrolled students

If you have problems logging in to the Campus-Management-System HISinOne there are several potential reasons.

1. If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found here.
2. Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found here.
3. Note that the user ID is case sensitive. If your UniAccount is „xy1234“, you cannot log in to HISinOne with „XY1234“ (on some other university systems this would work).
4. If your account has been newly created, it can take up to two days for the login to work.
5. Special case HISinOne and university hospital: After the consultation with the staff council only a part of the hopstial's staff is automatically transferred to HISinOne. If you do not belong to this group of persons, your data record must first be manually created by your local responsible personnel management.

1. You are a former student and your account is no longer active: We will create a new account for you, which we will link to your existing personal data. To apply for a new account for HISinOne, please send an e-mail to cmp@rz.uni-freiburg.de and include the following information: Subject of the e-mail: New Account, your first and last name, inactive UniAccount (for example nn1234), date of birth. If possible, please write the e-mail from the e-mail address saved in HISinOne as an additional identifier.
2. You are an employee: The login with your employee account does not work or you have not yet received an employee account? Please follow the instructions at Employees.
3. You have registered yourself because you are neither a former student nor an employee: The login with your application account does not work? Please follow the instructions at Applicants.

If you have problems logging in to the Campus-Management-System HISinOne there are several potential reasons.

1. You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found here.
2. Note that the user ID is case sensitive. If your UniAccount is „xy1234“, you cannot log in to HISinOne with „XY1234“ (on some other university systems this would work).
3. Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found here.
4. Only for the new Campus-Management-System HISinOne: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this here.
5. You do not have a valid roll in HISinOne. Please contact the responsible personnel management in your faculty/institution who can prolong the needed roll(s). If you do not know the responsible personnel management, you could contact the Campus-Management-Team: cm@rz.uni-freiburg.de.