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| hisinone:studieren:druckerkontenaufladung_en [2014/08/20 09:53] – [Process until 30.07.2014: Top up via myAccount] st1023 | hisinone:studieren:druckerkontenaufladung_en [2018/11/23 13:38] – fl1017 |
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| ====== How to top up your printing acount via the HISinOne platform ====== | ====== University IT Services: Printing Account | Topping up your printing account ====== |
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| | >>German Version: [[hisinone:studieren:druckerkontenaufladung|RZ-Druckerkonto | Druckerkonto aufladen]] |
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| | <WRAP round alert 60%> |
| | === The option to top up your printing account via HISinOne will be discontinued as of June 30th, 2016! === |
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| | Due to extensive software enhancements of HISinOne in the financial sector we have been experiencing issues with the topping up of printing accounts since the start of the summer semester. We are therefore unable to provide this service further and it will be discontinued as of June 30th, 2016. The University IT Services (Rechenzentrum) is aiming to provide an alternative solution within due course. |
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| | What this means for our students:\\ |
| | If you still have open bills in your "bills & payment" section of your account you can use those to top up your printing account until June 30th, 2016. Any open bills (amounts of 2, 5, 10, 20 Euros are available as standard) which you might still have available can only be used once now as we are unable to re-set the amount/bill in the system for further topping up. |
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| | </WRAP> |
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| | <WRAP round tip 60%> |
| | === How to top up your printing account outside of HISinOne: === |
| | * You may top up your printing account by paying cash at the Rechenzentrum's [[http://www.rz.uni-freiburg.de/services/pc/druck-plot#section-6) |service desk]] during their [[http://www.rz.uni-freiburg.de/rz/oeffnungszeiten |office hours]]. |
| | * At the University library ([[http://www.ub.uni-freiburg.de| UB]]) you will find additional printing points. In order to use the copying machines at UB you need a chip-card (e.g. Unicard or Mensacard or Library Card) with sufficient credit. There is also a copying machine that can be operated with coins. All machines can print [[http://www.ub.uni-freiburg.de/index.php?id=937 |pdf documents from a USB-stick]]. |
| | </WRAP> |
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| | We apologise for any inconvenience caused! |
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| | For any questions please don't hesitate to contact us via email [[cm@rz.uni-freiburg.de]]. |
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| | ====== Printing account | How to top up your printing account via the HISinOne platform until June 30th, 2016 ====== |
| <note important>All students of Freiburg University are eligible to top up their printing account via the HISinOne portal. \\ \\ Note: Students whose course of study is not yet administered through HISinOne cannot access information on their degree program or their credits and results in HISinOne. They should refer to the Campus Management System LSF.</note> | <note important>All students of Freiburg University are eligible to top up their printing account via the HISinOne portal. \\ \\ Note: Students whose course of study is not yet administered through HISinOne cannot access information on their degree program or their credits and results in HISinOne. They should refer to the Campus Management System LSF.</note> |
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| - New invoices will automatically be generated after the previous ones have been processed. The system usually updates on each workday. A sucessfully processed SEPA-direct debit transaction will show as a green status.\\ \\ {{:hisinone:studieren:bild11.png?600|}} \\ \\ \\ | - New invoices will automatically be generated after the previous ones have been processed. The system usually updates on each workday. A sucessfully processed SEPA-direct debit transaction will show as a green status.\\ \\ {{:hisinone:studieren:bild11.png?600|}} \\ \\ \\ |
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| In case of technical problems, or if your account is not correctly updated, please contact [[cm@rz-uni-freiburg.de |cm@rz.uni-freiburg.de]]. | In case of technical problems, or if your account is not correctly updated, please contact [[cm@rz.uni-freiburg.de?subject=HISinOne:|cm@rz.uni-freiburg.de]]. |
| <note tip>Known problems: If you have already initiated a SEPA-direct debit transaction and would like to add another one within the same session, the system shows an error message ("An error has occured."). This message does not have any effect and can be ignored. The transactions are nonetheless processed correctly.</note> | <note tip>Known problems: If you have already initiated a SEPA-direct debit transaction and would like to add another one within the same session, the system shows an error message ("An error has occured."). This message does not have any effect and can be ignored. The transactions are nonetheless processed correctly.</note> |
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| ===== Process until 30.07.2014: Top up via "myAccount" ===== | ===== Process until 30.07.2014: Top up via "myAccount" ===== |
| Until recently students have used [[https://myaccount.uni-freiburg.de/|myAccount]] to top up their printing account. The previous standard debiting system in Germany has now been substituted by the SEPA direct debiting system. The previous system has been discontinued by Freiburg University on 31.7.2014 due to legal reasons. The University decided against making "myAccount" fit for the new SEPA system. Instead, the new Campus Management System HISinOne (which has SEPA direct debiting system functionality) has taken over. This way, it is still possible for students to top up their printing account independently of opening hours. More Details can be found below. | Until recently students have used [[https://myaccount.uni-freiburg.de/|myAccount]] to top up their printing account. The previous standard debiting system in Germany has now been substituted by the SEPA direct debiting system. The previous system has been discontinued by Freiburg University on 31.7.2014 due to legal reasons. The University decided against upgrading "myAccount" to meet the new SEPA standard. Instead, the new Campus Management System HISinOne (which already has SEPA direct debiting system functionality) has taken over. This way, it is still possible for students to top up their printing account independently of opening hours. More Details can be found below. |
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| * You can top up your printing account by paying cash during our opening hours at the [[http://www.rz.uni-freiburg.de/rz/oeffnungszeiten |IT-Service Point (Printing- and Plotting-Service) in Hermann-Herder-Straße 10]] | * You can top up your printing account by paying cash during our opening hours at the [[http://www.rz.uni-freiburg.de/rz/oeffnungszeiten |IT-Service Point (Printing- and Plotting-Service) in Hermann-Herder-Straße 10]] |
| * In the University library ([[http://www.ub.uni-freiburg.de/index.php?id=zeiten| UB 1 (Stadthalle am Alten Messplatz)]]) you will find additional printing points. In order to use the copying machines at UB 1 you need a chip-card (e.g. Unicard or Mensacard or Library Card) with sufficient credit. There is also a copying machine that can be operated with coins. All machines can print pdf documents from a USB-stick ([[http://www.ub.uni-freiburg.de/index.php?id=937 |PDF-Dateien vom USB-Stick]]). | * In the University library ([[http://www.ub.uni-freiburg.de/index.php?id=zeiten| UB ]]) you will find additional printing points. In order to use the copying machines at UB you need a chip-card (e.g. Unicard or Mensacard or Library Card) with sufficient credit. There is also a copying machine that can be operated with coins. All machines can print pdf documents from a USB-stick ([[http://www.ub.uni-freiburg.de/index.php?id=937 |PDF-Dateien vom USB-Stick]]). |
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