Unterschiede
Hier werden die Unterschiede zwischen zwei Versionen angezeigt.
| Beide Seiten der vorigen RevisionVorhergehende ÜberarbeitungNächste Überarbeitung | Vorhergehende Überarbeitung | ||
| public:unimail:faq_english [2025/02/06 13:30] – [Setting Up and Using the UniMailbox] ns1097 | public:unimail:faq_english [2025/05/21 15:33] (aktuell) – [Name Change and E-Mail Address] ns1097 | ||
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| ===== FAQ in English===== | ===== FAQ in English===== | ||
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| + | {{tag> | ||
| ==== General Information about the UniMailbox ==== | ==== General Information about the UniMailbox ==== | ||
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| === Who is required to use the UniMailbox? === | === Who is required to use the UniMailbox? === | ||
| - | All students and enrolled doctoral candidates at the University of Freiburg must use the UniMailbox starting | + | All students and enrolled doctoral candidates at the University of Freiburg must use the UniMailbox starting |
| - | Doctoral | + | |
| + | Möchtest du noch eine kurze Variante für eine FAQ-Struktur dazu? | ||
| === By when do I need to activate my UniMailbox? === | === By when do I need to activate my UniMailbox? === | ||
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| === Where do I enter my UniMailbox as my primary contact address? === | === Where do I enter my UniMailbox as my primary contact address? === | ||
| After activation, you must register your UniMail address in HISinOne: | After activation, you must register your UniMail address in HISinOne: | ||
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| * **Students: | * **Students: | ||
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| === Can I use my UniMailbox with an email app (e.g., Outlook or Thunderbird)? | === Can I use my UniMailbox with an email app (e.g., Outlook or Thunderbird)? | ||
| Yes, you can link your UniMailbox to common email clients. Instructions for this can be found on the university' | Yes, you can link your UniMailbox to common email clients. Instructions for this can be found on the university' | ||
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| + | === Can I check whether my email address registered in HISinOne is transferred to other systems like ILIAS? | ||
| + | Yes, you can verify whether your activated email address stored in HISinOne is correctly transferred to other systems, as demonstrated here for ILIAS. Follow these steps: | ||
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| + | | ||
| + | - Open ILIAS at https:// | ||
| + | - Check your registered email address in your profile: https:// | ||
| + | - Optional: Send a test email to yourself: | ||
| + | - Open the ILIAS mail function: https:// | ||
| + | - ILIAS always sends messages to accounts (i.e., the email address associated with the account). Therefore, in the " | ||
| + | - Send the email to your UniAccount and check whether it arrives in your UniMailbox. If you receive the email, your UniMailbox has been successfully activated and registered. If you do not receive an email, please check whether your UniMail address is correctly registered in HISinOne. In case of issues, contact General Support, providing your UniAccount and matriculation number: **beratung@rz.uni-freiburg.de**. | ||
| ===== Transition from Previous University Email Addresses ===== | ===== Transition from Previous University Email Addresses ===== | ||
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| === Can I transfer old emails to my new UniMailbox? === | === Can I transfer old emails to my new UniMailbox? === | ||
| Yes, you can transfer your previous emails and contacts to your new UniMailbox yourself until **April 1, 2025**. Instructions for the migration can be found here: | Yes, you can transfer your previous emails and contacts to your new UniMailbox yourself until **April 1, 2025**. Instructions for the migration can be found here: | ||
| - | [https:// | + | https:// |
| === Can I set up an automatic relocation message to inform my contacts about my new email address? === | === Can I set up an automatic relocation message to inform my contacts about my new email address? === | ||
| Yes, you can activate an automatic relocation message, which will remain active until your old email address is deactivated. Instructions for setting this up can be found here: | Yes, you can activate an automatic relocation message, which will remain active until your old email address is deactivated. Instructions for setting this up can be found here: | ||
| - | [https:// | + | [[public: |
| ===== Forwarding and Settings ===== | ===== Forwarding and Settings ===== | ||
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| === How do I set up email forwarding from my CommuniGate email address? === | === How do I set up email forwarding from my CommuniGate email address? === | ||
| - | 1. Log in at [https:// | + | 1. Log in at https:// |
| 2. Go to **Mail Control**. | 2. Go to **Mail Control**. | ||
| 3. Check the box **" | 3. Check the box **" | ||
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| - **" | - **" | ||
| - **" | - **" | ||
| - | - **" | + | - **" |
| - | 5. Click **" | + | 5. Click **" |
| === What happens if I enable forwarding, but my old mailbox is full? === | === What happens if I enable forwarding, but my old mailbox is full? === | ||
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| === How can I personalize my UniMailbox (e.g., signature, forwarding, settings)? === | === How can I personalize my UniMailbox (e.g., signature, forwarding, settings)? === | ||
| - | You can customize various settings such as signatures, filter rules, or automatic replies at [https:// | + | You can customize various settings such as signatures, filter rules, or automatic replies at |
| - | For more details, see **Open-Xchange Customization**: | + | For more details, see **Open-Xchange Customization**: |
| ===== Common Issues and Support ===== | ===== Common Issues and Support ===== | ||
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| ===== Special Cases for Doctoral Candidates and Students with Special Status ===== | ===== Special Cases for Doctoral Candidates and Students with Special Status ===== | ||
| - | === I am a doctoral | + | === I am a doctoral |
| - | No, doctoral | + | No, employed |
| + | |||
| + | === I am an enrolled doctoral researcher and use my institute’s email address. Do I still need to activate the UniMailbox? | ||
| + | Yes, enrolled doctoral researchers with an institute email address must activate the UniMailbox (available under the 2-K " | ||
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| + | === Are FACE students from the Freiburg University of Education affected? === | ||
| + | Yes, FACE students are treated as enrolled students of the University of Freiburg and must set up a UniMailbox. | ||
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| + | ===== Name Change and E-Mail Address ===== | ||
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| + | === What happens to my UniMailbox if I officially change my name? === | ||
| + | Your UniAccount (e.g. ab1234) and your primary UniMailbox address in the format `ab1234@email.uni-freiburg.de` remain unchanged. This is one of the reasons why the primary address is not based on your first and last name. | ||
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| + | === How can I update my UniMailbox alias to reflect my new name? === | ||
| + | After an official name change and its entry in HISinOne, the change is automatically transferred to the central identity database (LDAP). Please check your myAccount to confirm whether your new surname is already displayed. | ||
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| + | Once the new name appears there, please contact the General IT Support by e-mail and include your UniAccount and matriculation number: beratung@rz.uni-freiburg.de | ||
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| + | === What happens to my previous alias address? === | ||
| + | Your previous alias address (e.g. `firstname.oldlastname@email.uni-freiburg.de`) remains active. Emails sent to this address will continue to be delivered. Please do not delete this alias. | ||
| - | === Are FACE students at the Freiburg University of Education (PH Freiburg) affected? === | ||
| - | No, FACE students will keep their existing PH Freiburg email address and do not need to set up a UniMailbox. | ||
| ===== Contact and Support ===== | ===== Contact and Support ===== | ||
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| === Where can I find a detailed guide on using the UniMailbox? === | === Where can I find a detailed guide on using the UniMailbox? === | ||
| - | A comprehensive guide on setting up, managing, and using the UniMailbox can be found here: | + | A comprehensive guide on setting up, managing, and using the UniMailbox can be found here: https:// |
| - | [https:// | + | |
| + | {{tag> | ||