Unterschiede

Hier werden die Unterschiede zwischen zwei Versionen angezeigt.

--- faq:loginprobleme_en [2015/04/15 10:41] – [Login problems?] st1023
+++ faq:loginprobleme_en [2015/08/14 16:54] – [Bewerber/innen] tm1019
@@ Zeile 5: / Zeile 5: @@
 ===== Students =====
-If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus Management]] there are several potential reasons.
+If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons.
   - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]].
   - Additionally, a verified e-mail address must be given in [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]]. Instructions on how to enter an e-mail address  or how to check whether an e-mail address has been entered can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_e-mail_anlegen_oder_aendern|here]].
-  - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus Management]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]].
+  - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]].
-  - **Please note**: There is no option (or need to) log in to this wiki!
+  - If you have just enrolled as a student at Uni Freiburg it may take up to two days until the new account works in [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]
+  - **Please note**: There is no option (or need) to log in to this wiki!
+//... will be translated soon ...//
+===== Bewerber/innen =====
+Wenn Sie sich als Bewerber/in mit Ihren Zugangsdaten nicht im [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] einloggen können, gibt es mehrere mögliche Ursachen.
+  - Sie haben ihren Bewerbungs-Account nicht aktiviert. [[hisinone:bewerben:accountaktivieren_en|Hinweise zur Aktivierung finden sie hier]].
+  - Es liegt eine Verwechslung bei der Benutzerkennung vor. Typischerweise lauten die Benutzerkennungen für Bewerber/innen in HISinOne ''vornamen.nachname''. Wurde diese Kombination vom System in der Vergangenheit schon mal vergeben, zählt das System bei weiteren Registrierungen hoch: ''vornamen.nachname1'', ''vornamen.nachname2'', usw. Achtung - folgende Besonderheit: wenn Sie bei der Registrierung mehrere Vornamen angegeben haben, wird der Account über alle Vornamen generiert: also z.B. für "Rainer Maria Rilke" ''rainermaria.rilke''.
+  - Wenn Sie das Passwort vergessen haben, können Sie mit Hilfe der hinterlegte E-Mail-Adresse das Passwort zurücksetzen. Die Anleitung ist direkt im System hinterlegt unter [[https://campus.uni-freiburg.de/qisserver/pages/cs/psv/account/passwortreset/firstpagePasswortReset.xhtml?_flowId=passwordreset-flow&_flowExecutionKey=e1s1| Zugangsdaten vergessen?]].
+//... will be translated soon ...//
 ===== Employees =====
-If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus Management]] there are several potential reasons.
+If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons.
   - If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#registrieren|here]].
-  - Should you have forgotten your password, you can have it send to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]].
+  - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]].
-  - You do not yet have access to [[http://www.rz.uni-freiburg.de/services/cm/online-portale|Campus Management Portals]]. Even if you have a valid university account, you need to register for usage of [[https://www.uni-freiburg.de/go/qis/|Campus Management]]. More information on the required form can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]].
+  - If your account has been newly created, it can take up to two days for the login to work.
+  - Only for Campus-Management-System LSF: You do not yet have access, even if you have a valid university account. Your access to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]]. Access to [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] is automatically granted to employees, providing them with the basic role "Mitarbeiter/in / employee". If you require further roles (i.e. further permissions) please refer to this entry: [[hisinone:bearbeiten:allgemein:zusatzrolle_erhalten|Wie erhalte ich eine zusätzliche Rolle?]].
+===== External/Guests (or external employees and guest lecturers) =====
+If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], this can have several reasons.
+  - You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found [[https://www.rz.uni-freiburg.de/services/uniaccount/uabeantrag/ualehrb#registrieren|here]].
+  - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]].
+  - Only for the new [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this [[hisinone:bearbeiten:allgemein:rollen:externgast|here]].
+  - Only for [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]]: You do not yet have access even if you have a valid university account. Your access to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]].

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