Wiki der Abteilung Campus Management

> Login problems?

German Version: Loginprobleme?

If you have problems logging in to [https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] or Campus-Management-System LSF there are several possible solutions.

Applicants

If as an applicant you aren´t able to sign into the Campus-Management-System HISinOne, it could be due to one of the following reasons:

  1. You haven´t activated your application account. Find tips regarding the activation here.
  2. There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern firstname.surname. If this combination has been given to somebody else before, the system counts upwards: firstname.surname1, firstname.surname2 etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be rainermaria.rilke.
  3. If you´ve forgotten your password, you can reset it with the help of your email address. Instructions can be found here.

Students

If you have problems logging in to Campus-Management-System LSF or Campus-Management-System HISinOne there are several potential reasons.

  1. A prerequisite for logging in is a valid university account. If you cannot log in to myAccount, there is a problem with your access data. More information (in German) can be found here: weitere Hilfe.
  2. If you can log in to myAccount but not to Campus-Management-System LSF or Campus-Management-System HISinOne, you need to enable the central password for all further university services (apart from RAS). An instruction can be found here.
  3. If you have just enrolled as a student at Uni Freiburg it may take up to 8 hours until the new account works in Campus-Management-System HISinOne
  4. Should you have not received the access data, please check Not receiving emails or automatic university notifications?
  5. Note that the user ID is case-sensitive.
  6. Please note: There is no option (or need) to log in to this wiki!

Further information about the different account types can be found at Different account types for university applications and enrolled students

Employees

If you have problems logging in to Campus-Management-System LSF or Campus-Management-System HISinOne there are several potential reasons.

  1. If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found here.
  2. Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found here.
  3. If your account has been newly created, it can take up to two days for the login to work.
  4. Only for Campus-Management-System LSF: You do not yet have access, even if you have a valid university account. Your access to Campus-Management-System LSF will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found here. Access to Campus-Management-System HISinOne is automatically granted to employees, providing them with the basic role „Mitarbeiter/in / employee“. If you require further roles (i.e. further permissions) please refer to this entry: Wie erhalte ich eine zusätzliche Rolle?.
  5. Special case HISinOne and university hospital: After the consultation with the staff council only a part of the hopstial's staff is automatically transferred to HISinOne. If you do not belong to this group of persons, your data record must first be manually created by your local responsible personnel management.

External/Guests (or external employees and guest lecturers)

If you have problems logging in to Campus-Management-System LSF or Campus-Management-System HISinOne, this can have several reasons.

  1. You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found here.
  2. Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found here.
  3. Only for the new Campus-Management-System HISinOne: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this here.
  4. Only for Campus-Management-System LSF: You do not yet have access even if you have a valid university account. Your access to Campus-Management-System LSF will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found here.
  5. You do not have a valid roll in HISinOne. Please contact the responsible personnel management in your faculty/institution who can prolong the needed roll(s). If you do not know the responsible personnel management, you could contact the Campus-Management-Team: cm@rz.uni-freiburg.de.

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