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faq:loginprobleme_en [2015/04/15 10:43] – [Students] st1023 | faq:loginprobleme_en [2015/04/30 23:10] – ae1014 |
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If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus Management]] there are several potential reasons. | If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
- If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#registrieren|here]]. | - If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#registrieren|here]]. |
- Should you have forgotten your password, you can have it send to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. | - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. |
- You do not yet have access to [[http://www.rz.uni-freiburg.de/services/cm/online-portale|Campus Management Portals]]. Even if you have a valid university account, you need to register for usage of [[https://www.uni-freiburg.de/go/qis/|Campus Management]]. More information on the required form can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]]. | - If your account has been newly created, it can take up to two days for the login to work. |
| - Only for Campus-Management-System LSF: You do not yet have access, even if you have a valid university account. Your access to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]]. Access to [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] is automatically granted to employees, providing them with the basic role "Mitarbeiter/in / employee". If you require further roles (i.e. further permissions) please refer to this entry: [[hisinone:bearbeiten:allgemein:zusatzrolle_erhalten|Wie erhalte ich eine zusätzliche Rolle?]]. |
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| ===== External/Guests (or external employees and guest lecturers) ===== |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], this can have several reasons. |
| - You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found [[https://www.rz.uni-freiburg.de/services/uniaccount/uabeantrag/ualehrb#registrieren|here]]. |
| - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. |
| - Only for the new [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this [[hisinone:bearbeiten:allgemein:rollen:externgast|here]]. |
| - Only for [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]]: You do not yet have access even if you have a valid university account. Your access to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]]. |