| Beide Seiten der vorigen RevisionVorhergehende ÜberarbeitungNächste Überarbeitung | Vorhergehende ÜberarbeitungNächste ÜberarbeitungBeide Seiten der Revision |
| faq:loginprobleme_en [2018/02/09 11:05] – ck73 | faq:loginprobleme_en [2020/10/29 10:43] – [Students] tm1019 |
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| ====== Login problems? ====== | ====== Login problems? ====== |
| | >>German Version: [[faq:loginprobleme|Loginprobleme?]] |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several possible solutions. | If you have problems logging in to [https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] or [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] there are several possible solutions. |
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| ===== Students ===== | |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. | |
| - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. | |
| - Additionally, a verified e-mail address must be given in [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]]. Instructions on how to enter an e-mail address or how to check whether an e-mail address has been entered can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_e-mail_anlegen_oder_aendern|here]]. | |
| - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. | |
| - If you have just enrolled as a student at Uni Freiburg it may take up to two days until the new account works in [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] | |
| - **Please note**: There is no option (or need) to log in to this wiki! | |
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| //... will be translated soon ...// | |
| ===== Applicants ===== | ===== Applicants ===== |
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| - You haven´t activated your application account. [[hisinone:bewerben:accountaktivieren_en|Find tips regarding the activation here]]. | - You haven´t activated your application account. [[hisinone:bewerben:accountaktivieren_en|Find tips regarding the activation here]]. |
| - There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern ''firstname.surname''. If this combination has been given to somebody else before, the system counts upwards: ''firstname.surname1, firstname.surname2'' etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be ''rainermaria.rilke''. | - There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern ''firstname.surname''. If this combination has been given to somebody else before, the system counts upwards: ''firstname.surname1, firstname.surname2'' etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be ''rainermaria.rilke''. |
| - If you´ve forgotten your password, you can reset it with the help of your email address. [[https://campus.uni-freiburg.de/qisserver/pages/cs/psv/account/passwortreset/firstpagePasswortReset.xhtml?_flowId=passwordreset-flow&_flowExecutionKey=e1s1| Instructions can be found here.]] | - If you´ve forgotten your password, you can reset it with the help of your email address. [[https://campus.uni-freiburg.de/qisserver/pages/cs/psv/account/passwortreset/firstpagePasswortReset.xhtml?_flowId=passwordreset-flow| Instructions can be found here.]] |
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| | ===== Students ===== |
| | |
| | If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| | - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. |
| | - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. |
| | - If you have just enrolled as a student at Uni Freiburg it may take up to 8 hours until the new account works in [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] |
| | - **Please note**: There is no option (or need) to log in to this wiki! |
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| | Further information about the different account types can be found at [[faq:accounttypen_en|Different account types for university applications and enrolled students]] |
| ===== Employees ===== | ===== Employees ===== |
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