| Beide Seiten der vorigen RevisionVorhergehende ÜberarbeitungNächste Überarbeitung | Vorhergehende Überarbeitung |
| faq:loginprobleme_en [2022/07/01 14:41] – [External/Guests (or external employees and guest lecturers)] tm1019 | faq:loginprobleme_en [2024/10/15 15:46] (aktuell) – [Students] es1038 |
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| >>German Version: [[faq:loginprobleme|Loginprobleme?]] | >>German Version: [[faq:loginprobleme|Loginprobleme?]] |
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| If you have problems logging in to [https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] or [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] there are several possible solutions. | If you have problems logging in to [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several possible solutions. |
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| - There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern ''firstname.surname''. If this combination has been given to somebody else before, the system counts upwards: ''firstname.surname1, firstname.surname2'' etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be ''rainermaria.rilke''. | - There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern ''firstname.surname''. If this combination has been given to somebody else before, the system counts upwards: ''firstname.surname1, firstname.surname2'' etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be ''rainermaria.rilke''. |
| - Note that the account is case sensitive: If your account is "firstname.lastname", they must enter it exactly the same. "Firstname.Lastname" would not work. | - Note that the account is case sensitive: If your account is "firstname.lastname", they must enter it exactly the same. "Firstname.Lastname" would not work. |
| - If you´ve forgotten your password, you can reset it with the help of your email address. [[https://campus.uni-freiburg.de/qisserver/pages/cs/psv/account/passwortreset/firstpagePasswortReset.xhtml?_flowId=passwordreset-flow| Instructions can be found here.]] | - If you´ve forgotten your application account or your password, you can reset it with the help of your email address. [[https://campus.uni-freiburg.de/qisserver/pages/cs/psv/account/passwortreset/firstpagePasswortReset.xhtml?_flowId=passwordreset-flow| Instructions can be found here.]] |
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| If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. | If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. | |
| - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. | A prerequisite for logging in as a **student** is a valid **university account**: ''UniAccount = initials + random number'' |
| - If you have just enrolled as a student at Uni Freiburg it may take up to 8 hours until the new account works in [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] | |
| - Should you have not received the access data, please check [[https://www.rz.uni-freiburg.de/rz-en/aktuell-en/Spamfilter_GMail_und_co?set_language=en|Not receiving emails or automatic university notifications?]] | - If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. -> You can use the function "Forgot your password?" on **[[https://myaccount.uni-freiburg.de|myAccount]]** to reset your password. Further information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen|UniAccount: Passwort vergessen]]. |
| - Note that the user ID is case sensitive. If your UniAccount is "xy1234", you cannot log in to HISinOne with "XY1234" (on some other university systems this would work). | - You can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], but not to [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]. -> You need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. |
| - **Please note**: There is no option (or need) to log in to this wiki! | - You have just enrolled as a student at Uni Freiburg. -> It may take up to 8 hours until the new account works in HISinOne. |
| | - Should you have not received the access data, please check (in German) [[https://www.rz.uni-freiburg.de/de/rz/aktuell/archiv-bis-2019/Spamfilter_GMail_und_co|Not receiving emails or automatic university notifications?]] |
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| Further information about the different account types can be found at [[faq:accounttypen_en|Different account types for university applications and enrolled students]] | Further information about the different account types can be found at [[faq:accounttypen_en|Different account types for university applications and enrolled students]] |
| - If your account has been newly created, it can take up to two days for the login to work. | - If your account has been newly created, it can take up to two days for the login to work. |
| - Special case HISinOne and university hospital: After the consultation with the staff council only a part of the hopstial's staff is automatically transferred to HISinOne. If you do not belong to this group of persons, your data record must first be manually created by your local responsible personnel management. | - Special case HISinOne and university hospital: After the consultation with the staff council only a part of the hopstial's staff is automatically transferred to HISinOne. If you do not belong to this group of persons, your data record must first be manually created by your local responsible personnel management. |
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| | ===== Doctoral candidates ===== |
| | - **You are a former student and your account is no longer active:** We will create a new account for you, which we will link to your existing personal data. To apply for a new account for HISinOne, please send an e-mail to [[cmp@rz.uni-freiburg.de]] and include the following information: Subject of the e-mail: New Account, your first and last name, inactive UniAccount (for example nn1234), date of birth. If possible, please write the e-mail from the e-mail address saved in HISinOne as an additional identifier. |
| | - **You are an employee:** The login with your employee account does not work or you have not yet received an employee account? Please follow the instructions at [[loginprobleme_en#employees|Employees]]. |
| | - **You have registered yourself because you are neither a former student nor an employee:** The login with your application account does not work? Please follow the instructions at [[loginprobleme_en#applicants|Applicants]]. |
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| ===== External/Guests (or external employees and guest lecturers) ===== | ===== External/Guests (or external employees and guest lecturers) ===== |
