| Beide Seiten der vorigen RevisionVorhergehende ÜberarbeitungNächste Überarbeitung | Vorhergehende Überarbeitung |
| faq:loginprobleme_en [2024/10/10 13:20] – ah1178 | faq:loginprobleme_en [2024/10/15 15:46] (aktuell) – [Students] es1038 |
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| If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. | If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. | |
| - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. | A prerequisite for logging in as a **student** is a valid **university account**: ''UniAccount = initials + random number'' |
| - If you have just enrolled as a student at Uni Freiburg it may take up to 8 hours until the new account works in [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] | |
| - Should you have not received the access data, please check [[https://www.rz.uni-freiburg.de/rz-en/aktuell-en/Spamfilter_GMail_und_co?set_language=en|Not receiving emails or automatic university notifications?]] | - If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. -> You can use the function "Forgot your password?" on **[[https://myaccount.uni-freiburg.de|myAccount]]** to reset your password. Further information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen|UniAccount: Passwort vergessen]]. |
| - Note that the user ID is case sensitive. If your UniAccount is "xy1234", you cannot log in to HISinOne with "XY1234" (on some other university systems this would work). | - You can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], but not to [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]. -> You need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. |
| - **Please note**: There is no option (or need) to log in to this wiki! | - You have just enrolled as a student at Uni Freiburg. -> It may take up to 8 hours until the new account works in HISinOne. |
| | - Should you have not received the access data, please check (in German) [[https://www.rz.uni-freiburg.de/de/rz/aktuell/archiv-bis-2019/Spamfilter_GMail_und_co|Not receiving emails or automatic university notifications?]] |
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| Further information about the different account types can be found at [[faq:accounttypen_en|Different account types for university applications and enrolled students]] | Further information about the different account types can be found at [[faq:accounttypen_en|Different account types for university applications and enrolled students]] |
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| ===== Doctoral candidates ===== | ===== Doctoral candidates ===== |
| - **You are a former student and your account is no longer active:** We will create a new account for you, which we will link to your existing personal data. To apply for a new account for HISinOne, please send an e-mail to cmp@rz.uni-freiburg.de and include the following information: Subject of the e-mail: New Account, your first and last name, inactive UniAccount (for example nn1234), Date of birth. If possible, please write the e-mail from the e-mail address saved in HISinOne as an additional identifier. | - **You are a former student and your account is no longer active:** We will create a new account for you, which we will link to your existing personal data. To apply for a new account for HISinOne, please send an e-mail to [[cmp@rz.uni-freiburg.de]] and include the following information: Subject of the e-mail: New Account, your first and last name, inactive UniAccount (for example nn1234), date of birth. If possible, please write the e-mail from the e-mail address saved in HISinOne as an additional identifier. |
| - **You are an employee:** The login with your employee account does not work or you have not yet received an employee account? Please follow the instructions at [[loginprobleme_en#employees|Employees]]. | - **You are an employee:** The login with your employee account does not work or you have not yet received an employee account? Please follow the instructions at [[loginprobleme_en#employees|Employees]]. |
| - **You have registered yourself because you are neither a former student nor an employee:** The login with your application account does not work? Please follow the instructions at [[loginprobleme_en#applicants|Applicants]]. | - **You have registered yourself because you are neither a former student nor an employee:** The login with your application account does not work? Please follow the instructions at [[loginprobleme_en#applicants|Applicants]]. |
