| Beide Seiten der vorigen RevisionVorhergehende ÜberarbeitungNächste Überarbeitung | Vorhergehende ÜberarbeitungNächste ÜberarbeitungBeide Seiten der Revision |
| faq:loginprobleme_en [2022/06/15 15:36] – [Students] tm1019 | faq:loginprobleme_en [2022/07/01 14:41] – [External/Guests (or external employees and guest lecturers)] tm1019 |
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| ===== Students ===== | ===== Students ===== |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. | If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. | - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. |
| - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. | - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. | If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| - If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#registrieren|here]]. | - If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#registrieren|here]]. |
| - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. | - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. |
| | - Note that the user ID is case sensitive. If your UniAccount is "xy1234", you cannot log in to HISinOne with "XY1234" (on some other university systems this would work). |
| - If your account has been newly created, it can take up to two days for the login to work. | - If your account has been newly created, it can take up to two days for the login to work. |
| - Special case HISinOne and university hospital: After the consultation with the staff council only a part of the hopstial's staff is automatically transferred to HISinOne. If you do not belong to this group of persons, your data record must first be manually created by your local responsible personnel management. | - Special case HISinOne and university hospital: After the consultation with the staff council only a part of the hopstial's staff is automatically transferred to HISinOne. If you do not belong to this group of persons, your data record must first be manually created by your local responsible personnel management. |
| ===== External/Guests (or external employees and guest lecturers) ===== | ===== External/Guests (or external employees and guest lecturers) ===== |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], this can have several reasons. | If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| - You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found [[https://www.rz.uni-freiburg.de/services/uniaccount/uabeantrag/ualehrb#registrieren|here]]. | - You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found [[https://www.rz.uni-freiburg.de/services/uniaccount/uabeantrag/ualehrb#registrieren|here]]. |
| | - Note that the user ID is case sensitive. If your UniAccount is "xy1234", you cannot log in to HISinOne with "XY1234" (on some other university systems this would work). |
| - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. | - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. |
| - Only for the new [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this [[hisinone:bearbeiten:allgemein:rollen:externgast|here]]. | - Only for the new [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this [[hisinone:bearbeiten:allgemein:rollen:externgast|here]]. |
