| Beide Seiten der vorigen RevisionVorhergehende ÜberarbeitungNächste Überarbeitung | Vorhergehende Überarbeitung |
| faq:loginprobleme_en [2022/07/01 14:40] – [Students] tm1019 | faq:loginprobleme_en [2024/04/26 11:52] (aktuell) – [Applicants] tm1019 |
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| >>German Version: [[faq:loginprobleme|Loginprobleme?]] | >>German Version: [[faq:loginprobleme|Loginprobleme?]] |
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| If you have problems logging in to [https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] or [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] there are several possible solutions. | If you have problems logging in to [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several possible solutions. |
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| - There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern ''firstname.surname''. If this combination has been given to somebody else before, the system counts upwards: ''firstname.surname1, firstname.surname2'' etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be ''rainermaria.rilke''. | - There has been a mistake regarding the user name. Normally the user name for applicants in HISinOne follow the pattern ''firstname.surname''. If this combination has been given to somebody else before, the system counts upwards: ''firstname.surname1, firstname.surname2'' etc. – Please note: If you entered multiple first names during registration, the account will be generated with all of them, for example “Rainer Maria Rilke” would be ''rainermaria.rilke''. |
| - Note that the account is case sensitive: If your account is "firstname.lastname", they must enter it exactly the same. "Firstname.Lastname" would not work. | - Note that the account is case sensitive: If your account is "firstname.lastname", they must enter it exactly the same. "Firstname.Lastname" would not work. |
| - If you´ve forgotten your password, you can reset it with the help of your email address. [[https://campus.uni-freiburg.de/qisserver/pages/cs/psv/account/passwortreset/firstpagePasswortReset.xhtml?_flowId=passwordreset-flow| Instructions can be found here.]] | - If you´ve forgotten your application account or your password, you can reset it with the help of your email address. [[https://campus.uni-freiburg.de/qisserver/pages/cs/psv/account/passwortreset/firstpagePasswortReset.xhtml?_flowId=passwordreset-flow| Instructions can be found here.]] |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. | If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| - If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#registrieren|here]]. | - If you do not yet have a university account, you will first need to register for one. Information on how to do this can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#registrieren|here]]. |
| - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. | - Should you have forgotten your password, you can have it sent to your registered e-mail address or you can contact IT-Services directly. More information can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| here]]. |
| ===== External/Guests (or external employees and guest lecturers) ===== | ===== External/Guests (or external employees and guest lecturers) ===== |
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| If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], this can have several reasons. | If you have problems logging in to the [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
| - You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found [[https://www.rz.uni-freiburg.de/services/uniaccount/uabeantrag/ualehrb#registrieren|here]]. | - You do not yet have a Uni-Account. In this case you will have to request an account through your institution. More information can be found [[https://www.rz.uni-freiburg.de/services/uniaccount/uabeantrag/ualehrb#registrieren|here]]. |
| - Note that the user ID is case sensitive. If your UniAccount is "xy1234", you cannot log in to HISinOne with "XY1234" (on some other university systems this would work). | - Note that the user ID is case sensitive. If your UniAccount is "xy1234", you cannot log in to HISinOne with "XY1234" (on some other university systems this would work). |
