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faq:loginprobleme_en [2020/07/10 14:38] – tm1019 | faq:loginprobleme_en [2021/07/23 14:39] – es1038 |
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====== Login problems? ====== | ====== > Login problems? ====== |
| >>German Version: [[faq:loginprobleme|Loginprobleme?]] |
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If you have problems logging in to [https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] or [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] there are several possible solutions. | If you have problems logging in to [https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] or [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] there are several possible solutions. |
If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. | If you have problems logging in to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] there are several potential reasons. |
- A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. | - A prerequisite for logging in is a valid university account. If you cannot log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]], there is a problem with your access data. More information (in German) can be found here: [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#passwort_vergessen| weitere Hilfe]]. |
- Additionally, a verified e-mail address must be given in [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]]. Instructions on how to enter an e-mail address or how to check whether an e-mail address has been entered can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_e-mail_anlegen_oder_aendern|here]]. | |
- If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. | - If you can log in to [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer|myAccount]] but not to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] or [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]], you need to enable the central password for all further university services (apart from RAS). An instruction can be found [[https://wiki.uni-freiburg.de/rz/doku.php?id=myaccount_benutzer#unterpunkt_passwort_verteilen|here]]. |
- If you have just enrolled as a student at Uni Freiburg it may take up to two days until the new account works in [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] | - If you have just enrolled as a student at Uni Freiburg it may take up to 8 hours until the new account works in [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]] |
- **Please note**: There is no option (or need) to log in to this wiki! | - **Please note**: There is no option (or need) to log in to this wiki! |
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| Further information about the different account types can be found at [[faq:accounttypen_en|Different account types for university applications and enrolled students]] |
===== Employees ===== | ===== Employees ===== |
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- Only for the new [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this [[hisinone:bearbeiten:allgemein:rollen:externgast|here]]. | - Only for the new [[https://campus.uni-freiburg.de|Campus-Management-System HISinOne]]: Your account must be manually connected to your profile by the IT Services. Your institution can find further information on this [[hisinone:bearbeiten:allgemein:rollen:externgast|here]]. |
- Only for [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]]: You do not yet have access even if you have a valid university account. Your access to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]]. | - Only for [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]]: You do not yet have access even if you have a valid university account. Your access to [[https://www.uni-freiburg.de/go/qis/|Campus-Management-System LSF]] will first need to be granted (not relevant for Campus-Management-System HISinOne). More information on the required application can be found [[http://www.rz.uni-freiburg.de/services/cm/antrag|here]]. |
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| {{tag>studieren_englisch}} |